Frequently Asked Questions

SunCash is a digital wallet that allows you to manage your cash easily and securely, direct from your mobile, tablet or computer. SunCash gives you the freedom to use your money how and when you want. You can send money domestically and internationally, spend your money at POS terminals or withdraw from any ATM all over the world using one of our SunCash Cards – the choice is yours.
It's easy to open a SunCash account - just a few clicks away, as well as no long forms to fill in. You'll then have access to a wide range of tools to help you to manage your money.
No Smartphone, apps or internet access is required for USSD Service.
No, SunCash is designed to be easy and intuitive to use.
Here at SunCash, we constantly work in order to minimize the risk of fraud and provide a secure environment for our customer's payments. Every transaction is secured with SSL and all data is encrypted. We use anti-fraud tools and identity verification mechanisms.
Here at SunCash, we constantly work in order to minimize the risk of fraud and provide a secure environment for our customer details. We use anti-fraud tools and identity verification mechanisms.
The Central Bank of the Bahamas and the Securities Commission are financial regulatory bodies in the Bahamas. The Central Bank of the Bahamas and the Securities Commission have authorized SunCash Limited under the Money Transmission Business Regulations 2010 and the XXX Regulation 20XX, for the money transmission business and financial money transactions.**
Please contact our Customer Service and we will come back to you as soon as we can.
A complaint can be made by e-mail to [email protected] or by post to SunCash, #4 Patton Street Nassau, PO Box N10620, Nassau, Bahamas.
You can find most update Terms and Conditions files by clicking on the following links:
  • Suncash Account here
  • SunCash Debit MasterCard or Visa Card here
  • SunCash Virtual Prepaid MasterCard or Visa Card here
A full and updated version of Privacy Policy can be found here.
At the moment you are able to open only one SunCash account.
If you forgot your password, you can retrieve anytime your SunCash password by clicking the 'Forgot your password?' section at SunCash login page. We will send an e-mail or SMS for resetting your password. If you forgot the e-mail you registered, please contact our Customer Service
Only the Bahamas is supported at this time.
Only BSD is supported at this time.
There is no age limit restrictions to open and operate a SunCash account.
The following table shows you the limits of your SunCash Account. For more information please consider the full SunCash Account Terms and Conditions available here.
Account Type Simplified Due Diligence (SDD) Full Due Diligence (FDD)
Maximum Daily Load Volume 2 Unlimited
Minimum Initial Load Equivalent of 10 BSD Equivalent of 10 BSD
Minimum Re-Load Equivalent of 10 BSD Equivalent of 10 BSD
Maximum Single Load Equivalent of 300 BSD Equivalent of 2500 BSD
Maximum Daily Load Equivalent of 300 BSD Equivalent of 2500 BSD
Maximum Monthly Load Equivalent of 1500 BSD Equivalent of 10000 BSD
We are running automatic KYC (Know Your Customer) and Sanction/PEP (Politically Exposed Person) Checks for fighting against anti-corruption and fraud. For this reason, we might require some documents if automatic checks fail. Remember that any information you provide, including your government issued ID or proof of address, is securely stored in accordance with our privacy policy. We are running automatic KYC (Know Your Customer) and Sanction/PEP (Politically Exposed Person) Checks for fighting against anti-corruption and fraud. For this reason, we have specific transaction limits (see table below) and might require some documents (i.e. ID, driving license, etc.) if automatic checks fail.

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