Frequently Asked Questions

You can send money to anyone internationally via our partners or to anyone the Bahamas with a mobile number (SunCash account). This service is called domestic money remittance and allows you to send funds at very convenient exchange rates.
If you don't have the sufficient funds, you can instantly load money with your debit/credit card, voucher/gift card or depositing cash at any SunCash store or agent.
You can transfer funds to anyone with SunCash. You just need to provide the phone number or e-mail address of the person you wish to send funds to, the amount you want to send and a message. The person you choose will receive an sms or e-mail with clear indication of how to get access to their fun
Send Money to Phone, Store or internationally via our partners are instant.
You can transfer funds to anyone with SunCash. You just need to provide the mobile number or e-mail address of the person you wish to send funds to, the amount you want to send and a message. The person you choose will receive an sms or e-mail with clear instructions of how to sign-up and get access to their funds.
You must carefully check the beneficiary details before sending funds but, in case you realize that funds have been sent using wrong details please contact our Customer Service as soon as possible and we will do our best to stop the transaction however we cannot be considered responsible in case the transaction cannot be stopped.
The Bank Identifier Code is an international code that banks use for financial transactions. Each bank has its own BIC. The BIC is also called SWIFT code.

Once the send request has been made, you can only cancel it if the transaction is shown as pending in the transaction's details tab. If you require any assistance, you may do contact our Customer Service here.
You can save your recipients' detail at the moment of the first transfer. You can even save these details and review/edit them from your SunCash account/My recipients tab.

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